Terms and conditions
VAT is to be added to the prices shown.
Please check the good condition of the packaging.
If the packaging has visible defects: strictly sign the acceptance of the goods on the courier's transport document with "specific reserve".
Prisma S.r.l. will not be liable for possible damage to the products without respecting this condition.
Different payment methods are accepted:
We accept credit cards: Visa, Mastercard and Maestro through the Visa - Keyclient circuit.
Online credit card transactions are made directly on the online payments services site, via a secure server. This means that no one can interpret the data that travels over the Internet. The credit card will be debited when the goods are shipped. No charge will be charged for credit card payments.
We accept payments from Paypal accounts and with credit or prepaid cards Paypal, Visa, Mastercard, Maestro, American Express, Discover through the Paypal payment circuit.
Transactions are made directly on Paypal's secure servers.
The bank transfer must be made in favor of:
Bank: Banco Popolare S.C. divisione Credito Bergamasco
Account: n. 000000017900
IBAN: IT92 E 05034 11102 000000017900
The reason to be reported must indicate: the order number (if made online), the order date, the name and surname or the name of the originator.
Once the transfer has been made, send an account by email / fax firstname.lastname@example.org or Fax 035.97.26.94 to accelerate the delivery of the goods.
The transport costs are calculated automatically according to the weight, the volume and the number of packs, up to a max.
of Kg. 500.00, calculated for the following European countries: Italy, Austria, Germany, Belgium, France, Luxembourg, Holland, Principality of Monaco, Corsica, Switzerland, Andorra, Bulgaria, Denmark, Estonia, Finland, Gibraltar, Great Britain, Greece, Ireland, Balearic Islands, Canary Islands, Isle of Sleeve, Latvia, Liechtenstein, Lithuania, Norway, Poland, Portugal,
Czech Republic, Romania, Slovakia, Slovenia, Spain, Sweden, Turkey, Hungary.
For forwarding agencies over Kg. 500,00 and / or for other destinations, please contact our customer service by SMS/WhatsApp (+39) 331 9429148 or via e-mail email@example.com.
GENERAL CONDITIONS OF SALE
The sales conditions are deemed to be known by the customer so any order involves the implicit acceptance.
1. Catalog prices
The prices in the catalog are ex works and excl. VAT. We ask for a contribution for the transport. The company Prisma S.r.l. reserves the right to change prices in this website without prior notice. Orders pre-paid by credit card or bank transfer are processed at the current prices of the day on which the order was completed by pressing the "confirm order" button. The same day on which, the equivalent of Prisma S.r.l. is credited.
The order commits the company Prisma S.r.l. Not. The order will only be confirmed by an order confirmation from Prisma S.r.l. completed. Each individual delivery, although part of the same order, is considered as a separate and separate order.
3. Order confirmation
After receipt and acceptance of the order, Prisma S.r.l. to send the buyer a confirmation with the order acceptance, availability of the goods, the price and the expected delivery date (with delivery date we mean what is described in point 8).
4. Terms of payment
Payment by credit card or by bank transfer in advance, unless other payment methods with Prisma S.r.l. were agreed. If the customer falls behind with the expiry of the agreed period, Prisma S.r.l. the right to demand default interest and other fees.
4.1 Down payments
Orders over Euro 1.000 or orders with any amount of products which are not present in our current catalog but are realized for the customer are kept by Prisma S.r.l. the right to demand a down payment.
Prisma S.r.l. recognizes the buyer the right of return, i. the possibility of the consumer to return the goods and to be reimbursed the costs. This right is reserved exclusively for natural persons (consumers), therefore it can not be performed by legal entities and natural persons acting with the aim of performing any professional activity. Return address: To Prisma Srl, within 10 working days after receipt of the goods by fax to (+39) 035 97.26.94 or by e-mail to firstname.lastname@example.org the request to return with the following information: Name and surname, address , Bank details, order number, invoice number and invoice date. After receiving approval from Prisma, return the goods, with any courier and freight charges at your expense, carefully in their original packaging and complete with all accessories and all original parts included, to the following address:
Prisma S.r.l. - Via Marco Polo 3 - 24062 Costa Volpino (Bergamo).
Prisma S.r.l. refunded by bank transfer within 30 days the cost of the delivered goods, less the transport costs for the first delivery.
The right of return expires if the returned product is not intact, i. missing the original packaging, missing from related components of the product or damages that are not due to the transport. Custom-made products or products that are expressly realized on request of the customer and products that are not in the catalog, but that are realized / delivered on the customer's display, scheme, etc., are not considered as part of the law governing sales outside the company Considered "mail order" and therefore expires the right of withdrawal.
6. Exchange of goods
Prisma S.r.l. recognizes the buyer the possibility to request the replacement of the purchased goods or the possibility to exchange a purchased product with another, any one. Procedure for exchange: To Prisma Srl, within 10 working days after receipt of the goods by fax to (+39) 035 97.26.94 or by e-mail to email@example.com send the request to exchange with the following information: Name and surname , Address, bank details, order number, invoice number and invoice date. After receiving Prisma's authorization to exchange and return, please return the goods, with any courier and freight charges at your expense, carefully in their original packaging and complete with all accessories and all original parts included, to the following address:
Prisma S.r.l. - Via Marco Polo 3 - 24062 Costa Volpino (Bergamo).
Prisma S.r.l. proceeds with the replacement delivery, after receiving the goods to be exchanged, checking the integrity of the goods d. H. Original packaging and complete with all accessories, no damage was caused by use and after receipt of payment of new shipping costs and any price differences. Custom-made products or products that are expressly realized on request of the customer and products that are not available in the catalog but that are realized / delivered on the display, scheme, etc. of the customer can not be replaced.
7. Delivery of the goods
The obligation to deliver can be considered to be fulfilled in all respects when the goods are handed over to the carrier.
8. Shipping / Transport
All consignments are insured and guaranteed, i. if the package is lost or damaged and / or the goods are damaged during transport, StoreForShop.de - Prisma S.r.l. for the research of the package and / or for a new delivery of goods without additional costs for the customer. However, the buyer is responsible for checking the integrity of the packaging and the goods immediately upon receipt of the goods and possibly lodging a complaint against the carrier by stating the damage on the bill of lading and at the same time storeforshop.de - Prisma S.r.l. is informed.
Deliveries to your delivery address include delivery at street level, deliveries are made Monday through Friday during the day, and you can not agree on delivery time.
9. Unavailable items
If one or more items are not available for any reason, StoreForShop.com - Prisma S.r.l. with, whether the article will be available and within which deadline. In case of definite unavailability or if the new delivery date is not accepted, the order will be canceled if 120 days are exceeded for the unavailable items or for the products exceeding the delivery date of 120 days
All and only the products included in the catalog are warranted for one year from the date of delivery for defects in quality and / or workmanship. The warranty is only valid under the following binding conditions: Any complaints for obvious defects must be received within 7 calendar days of the company Prisma S.r.l. - Via Marco Polo 3 - 24062 Costa Volpino (BG) Italy by registered letter, as well as for hidden defects, the complaint period is 7 calendar days after discovery of the defect. If the defect is acknowledged for any complaint made by the customer, both conventional and judicial, Prisma S.r.l. at its sole discretion, to replace the amount determined or to reimburse the invoice amount. The transport costs for the replacement / return of the warranty-eligible items are entirely at the expense of Prisma Srl. - storeforshop.com, only after the Prisma S.r.l. has acknowledged the right of the guarantee, and then only if the courier displayed by storeforshop.com is used and if the goods are packed with the original carton. The buyer recognizes that any further responsibility of the company Prisma S.r.l. is covered by the warranty described above and that direct and / or indirect damage caused by defective goods, as well as any other possible claims, are excluded. Even in the case of a valid claim, the buyer may not start any action that may affect him without first having to pay the due payments, and the payments must not be delayed or interrupted.
The purchaser is responsible for the assembly of the purchased products and the assembly charges are at his expense.
12. Technical data
The technical data given in this catalog, such as masses, weights, etc. as well as the figures are reference values. In terms of quality improvement, Prisma S.r.l. the right to modify the properties of their products.
The place of jurisdiction for any disputes is the court of Bergamo (Italy). The place of jurisdiction for disputes in connection with payments is the court of Bergamo (Italy).